Airport Magistrate Court Complaint Guide 2026: 24/7 Hotline, Free Trolley Rights & Anti-Harassment Rules
If you face harassment, extortion, demands for tips (baksheesh), baggage pilferage, or illegal fees at Hazrat Shahjalal International Airport (HSIA), never remain silent!
Contact the Executive Magistrate Control Room 24/7 Hotline: +8801304050607 / +8801758708888 or message the official Facebook page 'Magistrates All Airports of Bangladesh'. Duty magistrates arrive on-site within 5 to 10 minutes to execute summary trials and issue instant restitution.
Bangladeshi expatriate workers dedicate years of sacrifice abroad to send remittances back home. When arriving at domestic airports, any unprofessional conduct, harassment by baggage handlers, or unlawful demands for money spoil this homecoming. To safeguard passenger dignity and security, Executive Magistrate Courts operate 24/7 directly inside Bangladesh airport terminals.
1. 24/7 Official Magistrate Hotline Numbers & Contact Directory
Direct contact numbers for duty magistrates and airport police control rooms across Dhaka, Chittagong, and Sylhet:
| Airport & Desk | 24/7 Hotline Number | Digital / Social Portal |
|---|---|---|
| Hazrat Shahjalal Airport (Dhaka) | +8801304050607 / +8801758708888 | Facebook: Executive Magistrate Hazrat Shahjalal International Airport |
| Probashi Kalyan Helpdesk | 16135 (Toll-Free) / +8809654333333 | webmanpower.bmet.gov.bd |
| Shah Amanat Airport (Chittagong) | +8801708812600 | Chittagong Airport Control Room |
2. Common Violations Addressed by Mobile Courts
Offenses subject to immediate summary prosecution by on-duty magistrates:
3. 4 Rapid Steps to File a Complaint Without Paperwork
How to trigger immediate on-site judicial action without complex documentation:
4. Free Trolley Rights: Demanding Tips is a Punishable Crime
Luggage trolley service at all international terminals in Bangladesh is 100% free of charge. Any trolley handler demanding cash tips commits an illegal offense.
5. Accessing Live CCTV Footage in Cases of Luggage Tampering & Theft
If you discover broken luggage locks or missing valuables at the baggage carousel, the Executive Magistrate can issue an emergency warrant to review high-definition CCTV security footage covering the aircraft cargo hold, conveyor belts, and sorting halls.
📋 The 5-Point Golden Airport Security Checklist
- ✅ Save the Airport Magistrate hotline (+8801304050607) in your mobile contacts.
- ✅ Inspect baggage zippers, tags, and weight before exiting the carousel hall.
- ✅ Never pay unauthorized cash tips to baggage trolley handlers.
- ✅ Call the duty magistrate immediately if encountering unlawful demands or harassment.
- ✅ Leverage free facilities available at the Probashi Kalyan Lounge.
❓ Frequently Asked Questions (FAQ)
1. Do I need a lawyer to file a complaint at the Airport Magistrate Court? ▼
No. The Airport Magistrate Court operates directly for the general public; you can explain your complaint verbally without hiring legal counsel.
2. How fast does a magistrate arrive after calling the hotline? ▼
Magistrate response teams are stationed inside the terminal and arrive at the scene within 5 to 10 minutes.
3. What should I do if a trolley handler insists on receiving money? ▼
Refuse politely and remind them trolleys are free. If harassment persists, alert Armed Police Battalion (APBn) personnel or phone the magistrate desk.
4. Can stolen items from baggage be recovered via CCTV? ▼
Yes. Immediate reporting before leaving the terminal allows security teams to review time-stamped camera feeds and apprehend culprits.
5. What if customs officials demand unjustified taxes on personal baggage? ▼
Refer to the official National Board of Revenue (NBR) Passengers Baggage Rules and request the presence of the duty magistrate for on-spot review.
6. Can I report taxi drivers overcharging outside the terminal? ▼
Yes. The magistrate conducts regular spot checks at airport taxi parking areas to penalize predatory fare gouging.
7. What free amenities are provided at the Probashi Kalyan Lounge? ▼
Complimentary tea, light refreshments, telephone calling booths, seating lounges, and specialized counseling desks are provided.
8. How do I trace a lost mobile phone forgotten inside the airport? ▼
Provide your device IMEI number and boarding pass details to the APBn Lost and Found desk for technical tracking.
9. Does the Magistrate Facebook page respond to direct messages? ▼
Yes. The social media monitoring cell forwards urgent messages to the on-duty magistrate team in real time.
10. Are magistrates on duty during late-night and red-eye flight operations? ▼
Yes. Executive magistrates maintain an uninterrupted 24-hour presence matching all scheduled international flight operations.