Privacy Policy (Probashi Flight Guide)

1. Introduction & Overview

Welcome to Probashi Flight Guide and our website probashiflightguide.com. We hold the privacy and data confidentiality of our users, particularly Bangladeshi expatriates and international passengers, in the highest regard.

This Privacy Policy explains how we collect, handle, store, and safeguard your personal and non-personal data when you visit our website or use our Android mobile application. By accessing our services, you consent to the data practices described in this statement.

2. Information We Collect

We maintain strict transparency, collecting only the minimal information necessary for reliable service delivery:

• Device Diagnostics: Hardware model, operating system version, screen resolution, and crash logs to optimize app stability.
• Standard Web Log Files: IP addresses, browser types, Internet Service Providers (ISP), referring/exit pages, date/time stamps, and basic clickstream data.
• Voluntarily Submitted Information: Name and email address when you contact our support desk (hello@probashiflightguide.com) or submit feedback.
• Offline Checklist & Travel Data: Any personalized checklist items, notes, or saved flight details in the mobile app are stored locally on your device and are never sent to our servers.

3. Cookies and Web Beacons

Like most modern websites, probashiflightguide.com uses standard browser cookies. Cookies store visitor preferences and page interaction history to personalize and streamline your user experience.

5. Mobile App Permissions & Security

The Probashi Flight app does not collect or store your passport, visa or any document; your checklist and settings stay on your phone. Anonymous usage statistics are collected through Google Firebase to improve the app, and a device token is used to deliver notifications. The app may collect location data; details are listed in the Data safety section on Google Play. All data is encrypted in transit.

6. Children's Privacy (COPPA)

Protecting the privacy of young children is paramount. Probashi Flight Guide does not knowingly collect or solicit personal identifiable information from children under the age of 13.

7. GDPR & CCPA / CPRA User Privacy Rights

Under the European Union General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA/CPRA), visitors possess established statutory rights regarding their personal information:

• Right to Access: You have the right to request copies of any personal data we hold about you.
• Right to Rectification: You may request correction of inaccurate, misleading, or incomplete records.
• Right to Erasure ("Right to Be Forgotten"): You may request deletion of personal information where legal exceptions do not apply.
• Right to Restrict or Object to Processing: You may object to data processing for marketing or analytics purposes.
• Non-Discrimination: We never discriminate against users who exercise their statutory privacy rights.